Why Is My Trigger Image Not Getting Recognised?
Optimizing Image-Triggered Campaigns
Using images can be a great way to engage your audience, but it is essential that the images have the correct format and conditions for successful recognition.
To ensure your image-triggered campaigns are performing at their best, you need to address the following criteria:
Sometimes the triggers in the sequential campaign type with multiple scenes may fail to get recognized. In that case please verify whether the trigger images in different scenes are the same.
By same, we mean file size, format and resolution all have to be the same. Not just visually the same. If there was some variation, it may fail to get recognized.
Real-life objects are not recognizable. We have seen that people are trying to utilize a photo of real-life objects like trees, and buildings as trigger images. As the lighting conditions, the angle at which the end-user will look at the objects & few other factors will vary a lot this is not a suggested way to use. In this case your trigger image will fail to get recognized.
For trigger images on a curved surface (for example - a label of a wine bottle) - use a portion of the trigger in a Square or Rectangle format for better recognition. On the contrary, if you use the entire curved image of the bottle then in this case your trigger image will fail to get recognized.
With the right care and attention, your image-triggered campaigns can amaze you and your audience. Follow the criteria above to get the most out of your campaigns!
If you have any further questions about troubleshooting these issues, please reach out to our support team via WebChat or email (firstname.lastname@example.org) for assistance.
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