Why Do I See a 3D Object in a Different Color in My Experience?

If you're noticing that a 3D object appears in a different color during your experience in the app, it's likely due to the use of a 3D asset with a metallic texture. This can cause discrepancies in color rendering.

Here’s how you can fix this issue:

1. Access the ‘scene’ panel within the builder interface.

2. Adjust environment lighting by selecting one of the pre-existing images from the gallery or uploading a new image of your choice. This adjustment helps render the metallic textures correctly. Please note that the environment light function is available for all campaign types except surface campaigns.

After making this change, review your experience in the app. The 3D model should now display with the correct colors.

By following these steps, you ensure that your 3D assets render accurately, maintaining the intended visual quality of your experience.