Why Do I Get an Error Screen When Launching the AR Experience on My Smartphone?

Identifying Common Screen Issues

Written by AryelLast update 5 months ago

Troubleshooting Issues After Publishing AR Experiences:

After publishing an Augmented Reality (AR) experience, you may encounter a screen like the one above on your smartphone. This screen can indicate one of the following issues.

1. Company Slug Changed After Campaign Publication

If the company slug changed after you published the campaign, this can affect the AR experience. You can fix this issue by duplicating the campaign and publishing it again.

2. Process Trigger Button

Another potential issue could be related to the absence of a trigger if it's an image-triggered experience. To resolve the issue, simply insert a trigger in all the scenes.

If you have any further questions about troubleshooting these issues, please reach out to our support team via WebChat or email (support@aryel.io) for assistance.

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