Help! The Experience Isn’t Working, Why So?

No panic! Here are a few troubleshooting tips:

• Please wait a bit; it can take a few seconds to recognize the trigger.

• Make sure that you're connected to the Internet via WiFi or mobile data.

• Slowly move your device to make it recognize space and surfaces around you.

• Make sure the image is well-lit, and use the flash if necessary.

• Make sure to hold your device steady while you scan.

• If anything works, you can try opening the URL in a different browser, such as Google Chrome.