Help! The Experience Isn’t Working, Why So?

Troubleshooting Tips If Your Campaign Doesn’t Work Properly

Written by AryelLast update 5 months ago

No panic! Here are a few troubleshooting tips:

  • Please wait a bit; it can take a few seconds to recognize the trigger.

  • Make sure that you're connected to the Internet via WiFi or mobile data.

  • Slowly move your device to make it recognize space and surfaces around you.

  • Make sure the image is well-lit, and use the flash if necessary.

  • Make sure to hold your device steady while you scan.

  • If anything works, you can try opening the URL in a different browser, such as Google Chrome.

Did this answer your question?