How to Report Bugs
Best Practices For Reporting Bugs to Aryel Support Team
If you've encountered any issues while using the Ads Manager or need to report a bug, our support team is here to assist you. Please reach out by sending an email to support@aryel.io.
To help us provide you with the best possible support, please follow these best practices when reporting a bug:
Clearly Describe the Issue: Specify the type of bug and provide a detailed description of the problem. Include any steps needed to reproduce the issue, as this information is essential for our team to understand and resolve the bug effectively.
Device and Browser Information: Let us know which device (e.g. laptop, mobile, tablet), model (e.g. iPhone 11, MacBook Air), operating system (e.g. android, iOS) and browser (e.g. Chrome, Safari, Firefox) you’re using. This helps us identify any compatibility issues.
Include Visuals: Attach a screenshot or screen recording to visually illustrate the issue. Visual aids are extremely helpful in speeding up the troubleshooting process and ensuring our team fully understands the situation.
Following these steps will help us respond more quickly and provide targeted solutions to address any challenges you’re facing.
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