Troubleshoot a User Invite

Troubleshooting Email Invitation Issues for Adding Users to Your Account

Written by AryelLast update 5 months ago

If you’ve sent an invitation email to add a user to your account, but the email hasn’t arrived in their inbox, there are a few things that could have happened. Here are a few common issues with email account invitations and some tips on how to troubleshoot.

  • The address contained errors or was mistyped.
    Make sure you typed the correct address when you sent the invitation.

  • The email is still in transit.
    Depending on internet traffic and how busy the recipient’s ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.

  • The email is getting trapped by spam filters.
    Ask the recipient to check their junk or spam folder to see if the activation email landed there. If it’s not there, it may still be getting blocked at the server level. Resend to an alternate email address, or ask the recipient to talk to their server administrator.

  • The email is being blocked by a corporate firewall.
    Corporate email servers sometimes have firewalls, which block certain emails for security reasons and to prevent spam. See if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Aryel’s servers whitelisted.

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