Why Am I Getting an Error When Duplicating a Campaign?

🔍 What’s the Problem?

If you’re experiencing issues when duplicating a campaign — such as an infinite loading screen or a specific error message (e.g., “Uncaught exception: contact us and provide this code…”) — it could be due to incomplete elements within the campaign setup.

🛠️ Common Cause: Incomplete Interactions

The most common reason for duplication errors is the presence of incomplete interactions in one or more elements of your campaign (e.g. a Sound interaction with no file, a Click interaction without a defined action, etc.).

These incomplete settings may prevent the system from correctly cloning the campaign.

✅ How to Check and Fix It

1. Open the campaign you’re trying to duplicate.

2. Check all elements (3D models, text, images, etc.) for assigned interactions.

3. Remove or complete any unfinished interactions.

4. Save the campaign and try duplicating again.

🧩 Still Not Working?

If you’ve cleaned up interactions and still can’t duplicate the campaign, contact our Support Team to support@aryel.io or use the platform's chat feature and share:

• The name of the campaign

• Any error code you see

• A short description of what you tried

We’ll investigate and help you resolve the issue quickly.